Frequently Asked Questions

WHAT ARE THE SHIPPING TIMES?

It takes 2-4 working days to process your order. Once the order is processed and shipped out, an email with your tracking number attached will be sent.

WHAT ARE THE DELIVERY TIMES?

The following information is the estimated timeframe you should receive your order after it has been shipped:

Hong Kong: 5-7 business days

Indonesia: 5-7 business days

Malaysia: 3-5 business days

Singapore: 5-7 business days

Taiwan: 5-7 business days

International: 12-15 business days

We are not responsible for any delays in deliveries. Should there be any delays, kindly contact the courier provider and write to us at info@rcleather.online, we will do our best to assist.

INTERNATIONAL DUTIES & FEES

There may be import duties charged when the parcel arrives. These fees have to be paid by the receiver and is collected by the local carrier or government.

RCL do not collect nor have any control over the fees hence we are unable to provide any estimates on the amount of fees would be charged.

We recommend contacting local customs office to enquire about the specifics before placing your order to avoid unexpected charges.

WHICH PAYMENT METHODS ARE AVAILABLE?

Online Banking – Maybank2u.com, CIMB Clicks, Hong Leong Connect, Bank Islam, PBe, Alliance Online, RHB Now and FPX
Credit & Debit Cards
Paypal

WHICH CURRENCIES ARE ACCEPTED?

We accept international orders. All orders are processed in Malaysian Ringgit (MYR).

WILL MY PRIVATE INFORMATION BE KEPT PRIVATE?

Yes, we treat all private information as confidential information. At times, we may use your contact details to provide updates on orders or our latest offerings.

HOW DO I REGISTER FOR AN ACCOUNT?

You may register for an account here.

ARE ACCOUNTS REQUIRED TO PLACE ORDERS?

Accounts are optional. However, we recommend that you set up an account with us to enjoy hassle free management of your orders, which includes saving your payment information, address details and reviewing your order history.

HOW DO I PLACE ORDER?

Click Add to Cart on the product page > Select products to Check Out > Check or type in your Shipping Address > Select preferred Shipping Method (if applicable) > Select preferred Payment Method Pay Now

CAN I AMEND OR CANCEL MY ORDER?

Unfortunately, once your order has been placed we are unable to change any of the details as we work towards fulfilling your orders as soon as possible.

Kindly contact us for further information.

WHAT IS YOUR RETUN POLICY?

Only items that are in its original condition and in its original packaging with label still attached can be returned. Items that are damaged from wear and tear are not considered to be faulty.

All returns will be thoroughly inspected in accordance with our Returns Policy.

RCL reserves the right to decline any requests for return at our sole discretion.

WHAT ITEMS ARE NON-RETURNABLE?

Clearance Items
Gift Cards
Items that are damaged due to wear and tear, misuse, and/or altered
Undergarments such as socks

RCL reserves the right to decline any returns / exchanges at our sole discretion.